Shipping Policy

SHIPPING POLICY

Rugabub delivers to the majority of Australia and New Zealand.

Shipping starts at $10.21 (Sydney Metro Area) and quoted at checkout for regional/interstate areas.

Rugabub has spent months looking for the right shipping provider, as we know shipping can get really expensive when sending large and bulky items like we do. Our ambition was to provide affordable and fast shipping based on your delivery location.

Our couriers cover most of Australian homes. Unfortunately, some regional/remote areas aren’t covered by our couriers’ network. If our shipping provider does not cover your zone, you will be notified by our website once you enter your address. Please reach out to us on hello@rugabub.com.au should shipping not be available. We can use an alternative shipping provider and will give you their quote.

A signature will be required upon delivery, unless you leave a comment of “no signature required”. 

It’s important to note that at the moment due to COVID-19, for your safety, all deliveries are now contactless, which means that if you’re not home, our courier partners will find a safe place to leave your play mat, or return it to the depot.

We do not deliver to a Post Office Box or Private Bag as our parcels are too large.

Our delivery times are usually 4-7 business days from the time of the purchase for most of the Australian locations. Please allow and additional 2 business days to process the order. The areas that require a longer postage time of 8-14 business days are Rural Areas, Northern Territory, Western Australia and New Zealand. Please also note that this delivery times may vary with long weekends, public holidays, promotional / sales items and natural disasters such as fires, floods and pandemics.