Shipping Policy
SHIPPING POLICY
Rugabub delivers to the majority of Australia and New Zealand.
We have also started shipping regularly to Singapore, the United States, the United Kingdom, and Taiwan.
The shipping cost starts at approximately $12.99 (quoted directly from the courier) for the Sydney Metro Area and is quoted at checkout for regional/interstate areas. If multiple rates appear at checkout and you're unsure what district you belong to, please contact us.
New Zealand: Flat rate shipping of $38.
Rugaroo Dolls: Flat rate of $9.99 for shipping within Australia (only to Australia and excluding bulky items like play mats). We are working on obtaining quotes for international shipping to make them available worldwide as soon as possible. We already ship to New Zealand, the United Kingdom, Ireland, the United States and more.
Please note:
International shipping charges do not include tariffs, customs duties, taxes, or any other import fees. These costs are the responsibility of the recipient and may be charged by your local customs authority upon delivery.
We recommend checking with your local customs office for any applicable import charges before placing your order.
It is the customer’s responsibility to regularly check the tracking link sent by email. If a parcel is Returned to Sender, the customer will be charged all shipping fees.
Rugabub has spent months looking for the right shipping provider, as we know shipping can get expensive when sending large and bulky items like we do (our products are categorized as oversized—similar to shipping a large piece of furniture). Our ambition was to provide affordable and fast shipping based on your delivery location, and we have subsidized a large portion of the shipping costs.
Shipping rates have recently increased by 7.8%, along with an extraordinary fuel surcharge (due to the economy) and an additional length surcharge of $15 per box sent. Despite this, we haven't raised our prices for play mats in over three years to keep them affordable for parents.
Our couriers cover most Australian homes. Unfortunately, some regional or remote areas aren’t covered by our couriers’ network. If our shipping provider does not cover your zone, you will be notified by our website once you enter your address. Please reach out to us at hello@rugabub.com.au if shipping isn't available. We can use an alternative shipping provider and provide their quote.
In certain rural regions, residents may be required to retrieve parcels from a designated collection point since the local representative does not provide doorstep delivery.
A signature will be required upon delivery unless you leave a comment of “no signature required.”
It’s important to note that, at the moment, due to COVID-19 safety protocols, all deliveries are now contactless. This means that if you’re not home, our courier partners will find a safe place to leave your parcel or return it to the depot.
We do not deliver to a Post Office Box or Private Bag as our parcels are too large.
Delivery Times:
- 4-7 business days for most Australian locations.
- Additional 2 business days for order processing.
- 8-14 business days for Regional, Rural Areas, Northern Territory, Western Australia, and New Zealand.
Please note delivery times may vary during long weekends, public holidays, promotional/sales events, and natural disasters (e.g., fires, floods, or pandemics).
