Unfortunately, we cannot deliver to PO Box'x or Parcel Lockers

Unfortunately, we cannot deliver to PO Box or Parcel Lockers

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Rugabub delivers to the majority of Australia and New Zealand.

We have also started shipping regularly to Singapore, United States, United Kingdom and Taiwan.

The shipping cost starts at approximately $15.49 (and are quoted to you directly from the courier) for Sydney Metro Area and quoted at checkout for regional/interstate areas. If multiple rates appear at checkout, and you aren't sure what district you belong to - please contact us. 

New Zealand has a flat rate shipping of $38.

Please note: It is the customers responsibility to daily check the tracking link sent by email. If parcel is Returned To Sender, the customer will be charged all shipping fees.

Rugabub has spent months looking for the right shipping provider, as we know shipping can get really expensive when sending large and bulky items like we do (we are categorised as oversized - so it is like shipping a large piece of furniture). Our ambition was to provide affordable and fast shipping based on your delivery location and have subsidised a large portion of the shipping.

Shipping rates have just recently increased by 7.8% PLUS there is another extraordinary fuel surcharge (because of the economy) and ALSO a length surcharge of $15 per box sent. We haven't raised our prices for play mats in over 3 years to try and keep them affordable to parents.

Our couriers cover most of Australian homes. Unfortunately, some regional/remote areas aren’t covered by our couriers’ network. If our shipping provider does not cover your zone, you will be notified by our website once you enter your address. Please reach out to us on hello@rugabub.com.au should shipping not be available. We can use an alternative shipping provider and will give you their quote.

In certain rural regions, residents may be required to retrieve parcels from a designated collection point since the local representative does not provide doorstep delivery.

A signature will be required upon delivery, unless you leave a comment of “no signature required”. 

It’s important to note that at the moment due to COVID-19, for your safety, all deliveries are now contactless, which means that if you’re not home, our courier partners will find a safe place to leave your play mat, or return it to the depot.

We do not deliver to a Post Office Box or Private Bag as our parcels are too large.

Our delivery times are usually 4-7 business days from the time of the purchase for most of the Australian locations. Please allow and additional 2 business days to process the order. The areas that require a longer postage time of 8-14 business days are Regional, Rural Areas, Northern Territory, Western Australia and New Zealand. Please also note that this delivery times may vary with long weekends, public holidays, promotional / sales items and natural disasters such as fires, floods and pandemics.