When creating Rugabub Play Mats, our primary goal was to offer a secure and non-toxic play mats, completely free from harmful substances. Our luxe foam padded baby play mats are crafted from TPU and proudly hold certification for being non-toxic.

Rugabub Play Mats not only meet but exceed Australian safety standards and successfully comply with European EN71-3 Toy Standards, ensuring the utmost quality and safety. As parents, our commitment to providing the best for our children and the environment led us to choose TPU (polyurethane) over the subpar PVC (poly-vinyl chloride). This decision was driven by our desire to leave a healthier world for future generations.

TPU, developed as a safer alternative to PVC, eliminates hazardous chemicals such as lead, mercury, formamide, cadmium, PBP’s, and PBDE’s. Unlike PVC, which contains harmful additives like phthalates, lead, cadmium, and organotins, TPU proves to be a non-toxic and safe material suitable for various applications, including biomedical uses.

Our play mats, devoid of plasticizers or chemical/color stabilizers, not only ensure the safety of our little ones but also contribute positively to the environment. Additionally, the use of PU allows for the creation of durable mats that can withstand years of use. While these play mats do require special care, you can find detailed instructions in each product description or FAQ section.

Once TPU Polyurethane is composted, it undergoes biodegradation within 3 to 5 years.

TPU was specifically developed as a safer substitute for PVC. Unlike PVC, which contains hazardous chemical additives such as phthalates, lead, cadmium, and organotins, posing potential health risks to you and your child, TPU is non-toxic and deemed safe for various applications, including biomedical uses. Our luxe foam padded baby play mats, crafted without plasticisers or chemical/color stabilisers, ensure the safety of both our little ones and the environment. Notably, TPU's biodegradable nature makes it a planet-friendly choice.

While our play mats require special care, detailed instructions can be found in each product description or FAQ section.

Rugabub delivers to the majority of Australia and New Zealand.

We have also started shipping regularly to Singapore, United States, United Kingdom, and Taiwan.

The shipping cost starts at approximately $12.44 (quoted directly from the courier) for Sydney Metro Area and is quoted at checkout for regional/interstate areas. If multiple rates appear at checkout and you're unsure what district you belong to, please contact us.

New Zealand: Flat rate shipping of $38.

Rugaroo Dolls: Flat rate of $10.47 for shipping within Australia, with free shipping when spending over $200 (excluding bulky items like play mats). At this time, Rugaroo Dolls only ship within Australia. We are working on obtaining quotes for international shipping to make them available worldwide as soon as possible.

Please note: It is the customer’s responsibility to regularly check the tracking link sent by email. If a parcel is Returned to Sender, the customer will be charged all shipping fees.

Rugabub has spent months looking for the right shipping provider, as we know shipping can get expensive when sending large and bulky items like we do (our products are categorized as oversized—similar to shipping a large piece of furniture). Our ambition was to provide affordable and fast shipping based on your delivery location, and we have subsidized a large portion of the shipping costs.

Shipping rates have recently increased by 7.8%, along with an extraordinary fuel surcharge (due to the economy) and an additional length surcharge of $15 per box sent. Despite this, we haven't raised our prices for play mats in over three years to keep them affordable for parents.

Our couriers cover most Australian homes. Unfortunately, some regional or remote areas aren’t covered by our couriers’ network. If our shipping provider does not cover your zone, you will be notified by our website once you enter your address. Please reach out to us at hello@rugabub.com.au if shipping isn't available. We can use an alternative shipping provider and provide their quote.

In certain rural regions, residents may be required to retrieve parcels from a designated collection point since the local representative does not provide doorstep delivery.

A signature will be required upon delivery unless you leave a comment of “no signature required.”

It’s important to note that, at the moment, due to COVID-19 safety protocols, all deliveries are now contactless. This means that if you’re not home, our courier partners will find a safe place to leave your parcel or return it to the depot.

We do not deliver to a Post Office Box or Private Bag as our parcels are too large.

Delivery Times:

• 4-7 business days for most Australian locations.
• Additional 2 business days for order processing.
• 8-14 business days for Regional, Rural Areas, Northern Territory, Western Australia, and New Zealand.

Please note delivery times may vary during long weekends, public holidays, promotional/sales events, and natural disasters (e.g., fires, floods, or pandemics).

Responding to high demand, we have expanded our shipping destinations to include New Zealand, Singapore, the United Kingdom, the United States, and Taiwan, ensuring daily dispatch for prompt delivery.

It's important to be aware that shipping costs can be significant, given the nature of our large and bulky items categorized as "oversized," akin to shipping a substantial piece of furniture.

Despite the nature of the items, we strive to offer the most economical rates available. Here are the flat-rate shipping fees:

- New Zealand: $38
- Singapore: $90
- United Kingdom: $95
- United States: $147
- Taiwan: $124

If you're uncertain about shipping to your country or wish to inquire about costs, please reach out to us at hello@rugabub.com.au. We have successfully shipped Play Mats to the US, Europe, and Singapore. However, it's worth noting that due to the parcel's size, costs may be relatively higher. Rest assured, we are diligently working to identify the most affordable and efficient shipping solutions for you.

Rugabub play mats were created with the goal of assisting parents in discovering the safest, most durable, and stylish eco-friendly play mats available.

To underscore our commitment to quality, Rugabub Play Mats are backed by a 6-month warranty. It's essential to note that the warranty does not cover damage resulting from incorrect use (please refer to our Play Mat Care Guide for detailed instructions) or general wear and tear.

Please be aware that some of our lighter-coloured play mats may exhibit a slight yellow/beige tint around the edges due to the heat-sealing process. This is a normal occurrence and not a defect.

Rugabub Luxe Foam Padded Baby Play Mats are intentionally designed to exude style and chicness, featuring a faded or distressed effect that mimics the appearance of rugs. Variations in colors within each repeat are a result of manual printing, not digital printing, and should be considered part of the design.

In our dedication to safety and environmental responsibility, Rugabub Play Mats are crafted from eco-friendly and biodegradable materials that naturally break down over time. We have consciously eliminated harsh and toxic preserving chemicals, such as PVC, from our play mats. While slight yellow/beige discoloration may occur over time, particularly around the outer edges, it is a natural result of the biodegradable materials.

To extend the lifespan of your play mat, we strongly recommend reviewing and adhering to our Play Mat Care Guide. Our commitment to our own children's well-being and the planet is the driving force behind our highly sustainable products, and we want our customers to be informed about this commitment before purchasing any of our play mats.

It's important to note that the warranty becomes invalid if faults arise from improper use of the play mat or a failure to follow the cleaning and care instructions outlined in our Play Mat Care Guide. For detailed care instructions, please click here to read The Play Mat Care Guide.

Rugabub play mats were made to help parents find the safest, most durable, stylish, and eco-friendly play mats available. Should you not be in love with it as much as we are, we have set up a refund policy.

On arrival, please check over your play mat or Rugaroo Doll. Ensure it is as described.

If you believe that your Rugabub Play Mat or Rugaroo Doll is faulty, please contact us at hello@rugabub.com.au within 2 days of arrival. We are more than happy to arrange a replacement at our cost.

Rugaroo Dolls

If you are unsatisfied with your Rugaroo Doll (or even just change your mind), please contact us within 2 days to discuss. Your return must be completed at your own cost within 14 days of delivery and meet the following requirements:

• The doll must be returned in its original packaging and brand-new condition (including all tags and accessories).

Postage for returning Rugaroo Dolls will only be paid by Rugabub if the item is deemed faulty. Original postage costs will not be refunded.

Rugabub Play Mats

If you are unsatisfied with your play mat (or even just change your mind), please contact us within 2 days to discuss. Your return will need to be completed at your own cost within 30 days of the delivery date.

You have the option to cancel your order (including pre-orders) before the parcel is dispatched from our warehouse, with a $10 processing fee applicable and another 10% fee if you used Afterpay. Once the parcel has been shipped, you will need to bear the associated costs, which include return shipping and the processing fee.

For our valued international customers, kindly thoroughly review the available sizes and colours, as returning a play mat could incur higher shipping costs than the mat itself. We are delighted to assist you by providing additional photos and videos to ensure you make the right selection.

The Rugabub Play Mat will need to be in its original condition, including ALL packaging, velcro straps, and wraps.

Refunds

• Postage will only be paid by Rugabub if the play mat or doll is faulty.
• Original postage costs will not be refunded.
• We will refund you the original purchase cost, minus the delivery costs.
• Note: We subsidise the shipping by $5.50, which will also be deducted from your refund.

After the item has been returned and inspected, we will contact you to arrange the refund.

Exclusions:

• Refunds DO NOT apply to sale items (including items purchased with a discount code).
• There are no refunds on seconds items.

All returns are subject to the above terms & conditions.

Rugabub reserves the right to reject all returns outside of the stated return period or items returned not in their original condition and/or packaging.

Our luxe foam padded baby play mats are made out of premium quality memory foam. As such, after unboxing your Rugabub play mat, it may need some time to relax, settle, and adjust to its designed form. We recommend unboxing and allowing the mat to settle as soon as you receive it, as leaving it rolled in the box for too long may cause it to retain its rolled shape for longer due to the premium memory foam material. You can speed up the settling process by rolling the play mat in the opposite direction, re-strapping, and placing it back into the box for a night or two.

Rugabub play mats come with 2 velcro straps. Ensure you hold on to them as they are so convenient for moving, storing or transporting. 

Wipe clean with a soapy cloth or mild detergent and let dry before flipping over.

Make sure that the play mat is on a dry surface.

Avoid the use of harsh detergents, oils (such as citrus, eucalyptus and essential oils), alcohol, bleach or grainy cleaners (such as Jif or Gumption) as they may discolour, fade or cause damage to the top coating. Some other natural spray agents can damage your play mat too. 

We suggest cleaning the play mat with a mild detergent that is not alcoholic or acidic (including wet wipes). 

All spills must be wiped clean immediately including poop, vomit & urine as they may cause stains and even fade due to the acidity.

Overtime, you may notice minor discolouring of the play mats. Sunlight, improper cleaning and exposure to high temperatures are the main causes. 

Our play mats are intended to be used on a smooth surface. Sharp objects may puncture, tear or graze the outer layer. 

Heavy objects are not to be placed on the play mat for long periods of time, as they will cause irreparable damage. 

Pens, crayons, permanent markers, paints and textas can easily permanently mark the play mat and need to be avoided. 

Avoid hot properties such as heaters, fire-places, hot liquid etc… 

Our play mats are intended for indoor use, however, should all precautions be met, and for short periods of time, they can also be enjoyed outdoors. Please make sure you choose a shaded and protected spot with a smooth surface. 

We love all furry friends big and small, however pets can cause damage with sharp claws and teeth. 

Avoid steam cleaning.

Avoid vacuuming.

Our play mats are made without any toxic plasticisers and chemical/colour stabilisers. The heat-sealing process may cause a slight discolouring of the outer edges of the play mat. This is not a fault but a feature of the premium quality and material that we use. 

Warranty is invalid if the faults are caused by improper use of the play mats or failure to respect the cleaning and care instructions. 

Please let dry after wiping clean, as this can cause a slip hazard.  

Please allow the play mat to flatten as suggested above to avoid a trip hazard.

Our luxe foam padded baby play mats are made out of premium quality memory foam. As such, after unboxing your Rugabub play mat, it may need some time to relax, settle, and adjust to its designed form. We recommend unboxing and allowing the mat to settle as soon as you receive it, as leaving it rolled in the box for too long may cause it to retain its rolled shape for longer due to the premium memory foam material. You can speed up the settling process by rolling the play mat in the opposite direction, re-strapping, and placing it back into the box for a night or two. (we know you are excited, that is if you can wait that long eeeeek)!

Don't worry! We email you this information twice ✉︎

Every Rugabub Play Mat undergoes manual printing, resulting in a unique repeat pattern for each mat. Therefore, if you buy multiple play mats, they are unlikely to match perfectly. Nonetheless, they still complement each other beautifully when placed side by side.