Play Mat Warranty
Rugabub play mats were created to help parents discover safe, durable and beautifully designed eco-conscious play mats for everyday family life.
To support our commitment to quality, Rugabub play mats are backed by a 6-month warranty from the date of purchase. This warranty covers the repair or replacement of a play mat with a genuine manufacturing or material defect, provided the issue is not caused by normal wear and tear, incorrect use, staining, or failure to follow our care instructions.
What Is Not Covered
The warranty does not apply to:
- Normal wear and tear
- Improper use or misuse of the play mat
- Damage caused by failing to follow our Play Mat Care Guide
- Stains, punctures, tears or damage caused by sharp objects
- Damage caused by harsh cleaning products or environmental exposure
Natural Characteristics of the Materials
Rugabub play mats are made using premium eco-conscious TPU materials. Because we avoid harsh chemical stabilisers commonly used in other foam products, some natural characteristics may occur over time.
These characteristics are normal and not considered defects.
- Slight yellow or beige tinting around the edges due to the heat-sealing process
- Minor colour variations due to the manual printing process
- A subtle faded or distressed appearance designed to replicate the look of vintage-style rugs
- Minor colour changes over time as part of the natural ageing of cleaner materials
Sustainability Note
As part of our commitment to creating safer products for families and the environment, Rugabub play mats are made using eco-friendly and biodegradable materials. Because we prioritise cleaner materials, small aesthetic changes may occur over time and should be considered a natural part of the product.
Additional Warranty Conditions
This warranty:
- Is not transferable
- Does not apply to commercial use
- Does not apply to products sold as samples, seconds or floor stock
Making a Warranty Claim
If you believe your play mat has a defect covered under warranty, please contact our customer care team at hello@rugabub.com.au.
Please include with your claim:
Our team will review your claim and assist you as quickly as possible.
- Proof of purchase
- A clear description of the issue
- Photos showing the problem
